These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you," or "your") and EqualGlance Inc. ("EqualGlance Inc.," "we," "us," or "our") governing your access to and use of the EqualGlance Inc. platform, including our website, mobile applications, dashboards, APIs, and related services (collectively, the "Service").
By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the business or organization you represent ("you" and "your" refer to both). If you do not agree, do not access or use the Service.
02 Description of the Service
EqualGlance Inc. provides an AI-powered operations platform for local businesses, including features such as unified customer communication (chat, SMS, email, and voice), an AI-driven business knowledge base, staff training tools, employee scheduling, catering and order capture, task and checklist management, team communication, and an automated daily business summary. We may add, change, or remove features at any time, with or without notice, provided such changes do not materially reduce the core functionality you've paid for during your then-current subscription term.
03 Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
04 Accounts & Registration
You must provide accurate, current, and complete information when creating an account and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether performed by you, your employees, or anyone else you grant access to. Notify us immediately at [Security/Support Contact Email] if you suspect unauthorized use of your account.
05 Subscriptions, Fees & Payment
Certain features of the Service require a paid subscription. By subscribing, you authorize us (or our payment processor) to charge your designated payment method on a recurring basis (monthly or annually, as selected) until you cancel.
Fees are stated in U.S. dollars and are exclusive of applicable taxes, which you are responsible for.
Except as required by law or expressly stated otherwise, fees are non-refundable, including for partial subscription periods.
We may change pricing on renewal with at least [30] days' advance notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.
Failure to pay may result in suspension or termination of your access to the Service.
06 Free Trials
We may offer free trials or promotional plans. Unless stated otherwise, a payment method may be required, and your subscription will automatically convert to a paid plan at the end of the trial unless you cancel beforehand. We may modify or terminate trial offers at any time without notice.
07 Customer Data & Content
"Customer Data" means information you or your staff submit to the Service, including business information, menus, policies, staff records, schedules, customer conversations, and content used to build your AI Business Brain. As between you and EqualGlance Inc., you retain all ownership rights in your Customer Data.
You grant EqualGlance Inc. a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and as otherwise permitted under our Privacy Policy. You are solely responsible for the accuracy, legality, and appropriateness of the Customer Data you submit, and for obtaining any consents required to share it with us (including from your employees and customers, where applicable).
08 Acceptable Use
You agree not to, and not to permit others to:
Use the Service for any unlawful, fraudulent, deceptive, defamatory, or harmful purpose;
Upload content that infringes any intellectual property or privacy right of a third party;
Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it;
Use the Service to send unlawful, unsolicited, or abusive communications; or
Resell, sublicense, or white-label the Service without our prior written consent.
09 AI Features & Limitations
The Service uses artificial intelligence, including large language models, to draft replies, answer questions, summarize activity, and surface recommendations (including within the Daily Brief). AI-generated output is provided for informational and productivity purposes only and may be incomplete, inaccurate, or unsuitable for your specific situation.
You are responsible for reviewing AI-generated content — including customer replies, review responses, training materials, and business insights — before relying on it, sending it externally, or acting on it. EqualGlance Inc. does not guarantee the accuracy, completeness, or reliability of any AI-generated output, and disclaims liability for decisions made in reliance on it, to the fullest extent permitted by law.
10 Third-Party Integrations
The Service may integrate with third-party products and platforms (for example, point-of-sale, scheduling, calendar, review, and email providers). These integrations are provided for your convenience. We do not control, and are not responsible for, the availability, accuracy, security, or practices of third-party services. Your use of any third-party service is governed by that provider's own terms and privacy policy, and any dispute regarding a third-party service is solely between you and that provider.
11 Scheduling Tools & Labor Law Compliance
EqualGlance Inc.'s Scheduling, Task Management, and related features are organizational tools designed to help you build schedules, track hours, and manage your workforce. They are not a substitute for legal advice and do not guarantee compliance with any law.
You are solely and fully responsible for complying with all federal, state, and local laws, regulations, and ordinances applicable to your business and your employment of staff, including but not limited to: minimum wage and overtime requirements (such as the Fair Labor Standards Act); meal and rest break requirements; predictive scheduling, "fair workweek," and reporting-time-pay laws; paid sick and safe leave laws; minor/youth employment laws; recordkeeping and pay-stub requirements; anti-discrimination and accommodation laws; and any collective bargaining agreement or employment contract obligations (collectively, "Labor Laws").
Any alerts, flags, calculations, or suggestions EqualGlance Inc. provides (including overtime alerts, hour totals, or scheduling recommendations) are informational conveniences only, based on data you provide, and are not a legal or compliance determination. EqualGlance Inc. makes no representation or warranty that use of the Service will result in compliance with any Labor Law.
EqualGlance Inc. is not responsible or liable for your, or your employees', failure to comply with any applicable Labor Law, including any fines, penalties, back-pay awards, damages, or claims (including from employees, regulators, or third parties) arising from or related to scheduling decisions, hours worked, wage calculations, or employment practices carried out using the Service. You are responsible for independently verifying compliance with applicable Labor Laws, including by consulting qualified legal counsel or human resources professionals.
12 Intellectual Property
EqualGlance Inc. and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks, and underlying technology. Except for the limited rights expressly granted to you under these Terms, no rights are transferred to you. Feedback you provide about the Service may be used by us without restriction or compensation to you.
13 Confidentiality
Each party agrees to protect the other's non-public confidential information with the same degree of care it uses for its own similar information (and no less than reasonable care), and to use such information only as necessary to perform under these Terms.
14 Term & Termination
These Terms remain in effect while you use the Service. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the then-current billing period. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay applicable fees, or use the Service in a way that creates legal or security risk for us or others. Upon termination, your right to access the Service ends, though provisions that by their nature should survive (including Sections 12–19) will survive.
15 Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WITHOUT LIMITING THE FOREGOING, EQUALGLANCE INC. DISCLAIMS ANY WARRANTY THAT THE SERVICE WILL RESULT IN COMPLIANCE WITH ANY LAW, INCLUDING ANY LABOR LAW AS DEFINED IN SECTION 11.
16 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EQUALGLANCE INC. AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING, WITHOUT LIMITATION, ANY CLAIM RELATED TO EMPLOYEE SCHEDULING, WAGE AND HOUR CALCULATIONS, OR LABOR LAW COMPLIANCE AS DESCRIBED IN SECTION 11 — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EQUALGLANCE INC.'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO EQUALGLANCE INC. IN THE [TWELVE (12)] MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
17 Indemnification
You agree to defend, indemnify, and hold harmless EqualGlance Inc. and its officers, employees, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your, or your employees', violation of any applicable Labor Law or other employment-related law or regulation, regardless of whether such violation involved use of the Service's scheduling or related features.
18 Governing Law & Disputes
These Terms are governed by the laws of the State of [State], without regard to conflict-of-laws principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in [County, State], and you consent to personal jurisdiction there. [Optional: insert binding arbitration and class-action-waiver provisions here if desired, consistent with applicable law.]
19 Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (such as by email or an in-product notice) before the changes take effect. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
20 Miscellaneous
Entire Agreement. These Terms, together with any order forms and the Privacy Policy, constitute the entire agreement between you and EqualGlance Inc. regarding the Service.
Severability. If any provision is found unenforceable, the remaining provisions will remain in full effect.
No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure. Neither party is liable for delays or failures due to causes beyond its reasonable control.
21 Contact Us
Questions about these Terms can be sent to [legal@swiftly.example] or mailed to [Company Address].